Service request follow-up

The sample scheduler applies a fixed departmental policy: retain required facts, reserve a handover, then admit optional checks when enough estimated model-work allowance remains. The ledger below shows each estimate and the amount used. Deferred work uses zero. These are illustrative model tokens, not a claim about Copilot’s billing or a configurable effort parameter.

• Policy-approved depth is set by the department. RSI would operate within approved tools, permissions and procurement terms.
• Speech transcription, OCR, CRM licences and computer-use charges are outside this token estimate.
• All call turns, masked records and weekly tasks are synthetic. No microphone, document upload, live Copilot or CRM connection is used.
• Approved skills can supply checklists. New skills remain proposals until reviewed for a sandbox; they do not rewrite their own permissions.
• Unresolved discrepancies are retained for an officer. This demo does not make eligibility, entitlement or other consequential decisions.
• Redaction is not the same as anonymity. A real deployment needs access control, data classification, retention and an approved privacy process.