The request
“Please call after 2 pm.”
RSI AGENT / PUBLIC SERVICE HANDOVER
Every handover.
Backed by context.
A case-handover and CRM agent for Australian public-service teams. It reads the record, proposes the next step and changes nothing until an officer approves.
Interactive prototype · Fictional records · No live system connection
CASE-1042Handover draft · Needs review
What carries forward
Callback after 14:00
Secure portal for written updates
What needs a person
Move date not verifiedKeep the reported date open for verification.
Next owner: Receiving officer
Inspect the sample handoverClear sources. Clear next step.
RSI Agent is being developed around the work between people: understanding a request, keeping the evidence close and preparing the next handover.
Explore the product approachFacts with sourcesUncertainty retainedHuman review
ONE CAPABILITY / OTHER APPLICATIONS
Try the work.
Follow the context.
The public-service CRM is the product focus. The same source-linked handover also applies to other recurring work.
Public service handover
Contact officer → case team → reviewer
Property maintenance
Technician → facilities → property manager
Store opening
Coordinator → designer → installer
Fictional records. The case agent calls Claude only when live mode is enabled on the server; otherwise it replays a labelled, prepared plan. No message, booking or external record update is made.
THE THINKING BEHIND THE PRODUCT
Product & architecture
Explore the separate operating-cost lab Read the whitepaper.
Product boundaries, source-linked work and the questions a pilot must answer.
Trust & dataKnow the boundaries.
What the prototypes do today and what a real deployment would require.
DevelopmentFollow the evidence.
A scoped pilot, explicit review and a clear next-stage decision.
BUILT FROM MELBOURNE
The next step starts
with a real workflow.
Bring a recurring handover, a process owner and a question worth testing.
Get in touch